Artwork / uploads

All artwork needs to be supplied as PDF and CMYK process colour. Spot colours will be converted at the time of upload along with RGB images.

Production timeframes

Dispatch time frames are calculated starting the next production day following the order date, as long as that order is placed before 12:30pm EST. Any order received after 12:30pm on any day, will be processed as a following production days order. For example, an order placed at 12:20pm on a Monday will be dispatched on Friday whereas, an order placed a 1pm on the same Monday will be dispatched on the following Monday.

Any period or date for delivery of goods or provision of services is intended as an estimate only and is not considered a contractual commitment. We will use our reasonable endeavours to meet estimated dates of dispatch & delivery but will not be liable for any loss or damage suffered by you or any third party for failure to meet an estimated date.

Flight Check

The flight check produces a PDF proof at the time of upload and you can use this to view the values of any changes that are made. We strongly recommend that you make these changes to both spot colours and RGB images before uploading your file as this proof is approximately 300% the file size of your uploaded artwork.

Requests for reprints due to CMYK conversion generally will not be accepted. However, if you want to check your artwork before submitting your order, download the generated proof and check the values of RGB images or spot colours that have been converted correctly.

We recommend images have a resolution of 300dpi. Line weights should not be less then 0.0882mm

All artwork provided must be able to meet our file specifications. We will not be liable for any errors occurring in the electronic transfer of artwork.

Please note there are certain factors which are outside our control when customers place their orders. We cannot be held responsible for the quality of the images / artwork uploaded, nor can we be held responsible for the diverse range of computers used by our customers. Variations in computer personal settings may mean the artwork preview on screen may have slightly different appearance to the printed product.

Word documents may be uploaded, however we cannot guarantee edge to edge printing. Word documents must be uploaded as A4 portrait.

Flight Check – Errors

If our Flight Check process produces an Error during the file check procedure, you must fix the error mentioned to continue or change the options to suite your artwork correctly.

Most common errors occur if the uploaded artwork is the incorrect size or orientation

Our Flight check looks for the Trim dimensions of your artwork.
E.g. You are uploading an A4 Portrait document – Finished size of 297 x 210mm, therefore the Trim dimensions must also be 297 x 210mm
If your document is 305 x 218mm then there is  4mm of trim on each edge:
305 – 297 = 8mm                  8 / 2 = 4mm
218 – 210 = 8mm                  8 / 2 = 4mm

If you are unsure of what the finished size should be, use the sizing chart provided below.

You can check the Trim dimensions by opening your artwork within Adobe Reader, clicking on DOCUMENT / CROP PAGES
From the top drop down box select ‘Trimbox’, underneath the Thumbnail image will be the TrimBox size, if that size does not equal the finished size, the top / bottom / left / right margins must be changed to get the desired TrimBox size.
Make sure this is done for ALL pages, by either doing these steps for every page, or within the Page Range selecting ALL before making any changes.

Flight Check – Warnings

If our Flight Check process produces a Warning during the file check procedure you may accept this as something you are aware and accept it as a risk of which may cause a quality issue when printing, or fix your artwork and upload it again.

Flat Sheet Artwork Specifications

• The flight check uses the coordinates of Trim marks to measure the uploaded artwork size.
• Trim size must be the flat sheet size. If no Trim marks are provided, the document size must be the finished print size and we strongly recommend you keep any important content at least 2mm away from all edges.
• Edge to edge artwork in the instance above is not recommended and we cannot guarantee trims on edge if bleed is not included in artwork (see point below).
• A minimum of 2mm bleed is recommended on all artwork.
• If submitting a double sided job, both sides must be the same size orientation and should be uploaded as one document with two pages.
• All artwork in PDF format is to be supplied flattened.

Folded Brochures Artwork Specifications

• The number of pages is determined by the choice of either 1 sided or 2 sided print job.
• Trim size must be the flat sheet size. If no Trim marks are provided, the document size must be the finished print size and we strongly recommend you keep any important content at least 2mm away from all outside edges and fold areas.
• Edge to edge art work in the instance above isn't recommended and we cannot guarantee trims on edge if bleed is not included in artwork (see point below).
• We recommend a minimum of 2mm bleed is provided on all artwork.
• If no Trim marks are provided, the document size must be the finished print size.
• All artwork in PDF format is to be supplied flattened.
e.g. A4 roll fold to DL – must be two page A4 document uploaded

Business Card Types file setup *Available for TRADE accounts only.

• Must all be either single sided or double sided cards.
• Artwork must be supplied in a multi page single PDF document.
• If ordering double sided cards, each type must have its own back within the PDF i.e. 6 types of double sided Business Cards must be supplied as a 12 pages PDF, Page 1 & 2 for Type 1, Page 3 & 4 for Type 2 etc.
• When choosing the number of types, the quantity selected is per type NOT the total. i.e. 6 Types with the qty selected of 1000 = 6 x 1000 Business Cards.
• Matt laminate is default on all Gang Business Cards, if you require other laminate options choose a 'other stock' workflow.
• Type discounts are only available for GANG stock Business Cards.
• The discounted price is applied automatically each time a number of types and quantity is selected.

Booklets Artwork Specifications

IMPORTANT when ordering Perfect Bound Booklets we recommend text or images be placed within 4mm outside of the spine area on either side of your artwork. We cannot guarantee that images crossing over a two page spread will match perfectly.

• Booklets must be submitted as one document.
• First two pages will always be front cover and front inside cover.
• Last two pages will always be back inside cover and back cover.
• Trim size must be the flat sheet size. If no Trim marks are provided, the document size must be the finished print size and we strongly recommend you keep any important content at least 4mm away from all outside edges and spine area.
• Edge to edge artwork in the instance above is not recommended and we cannot guarantee trims on edge if bleed is not included in artwork (see point below).
• We recommend a minimum of 4mm bleed is provided on all pages.
• All artwork in PDF format is to be supplied flattened.

Sizing

Envelope Artwork Specifications & Sizing

For a list of our envelope sizing click here.

To download each of our envelope templates click here.